Privacy Policy

Last updated: 5 August 2026

Prestige Commercial Cleaning respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or use our services.

Prestige Commercial Cleaning provides commercial cleaning services in the United Kingdom.

For the purposes of UK data protection law, Prestige Commercial Cleaning is the controller of the personal information described in this policy.

Contact details

Email: sales@prestigecommercialcleaning.co.uk

Telephone: 01296 641775

Website: prestigecommercialcleaning.co.uk

References in this policy to “Prestige Commercial Cleaning”, “we”, “us” or “our” mean Prestige Commercial Cleaning.

We may collect and process the following personal information.

This may include:

• Your name
• Your job title
• Your business or organisation name
• Your email address
• Your telephone number
• Your business or service address
• Information included in an enquiry or quotation request
• Information about the cleaning services you require
• Site access and scheduling information
• Correspondence between you and us
• Billing, payment and transaction information
• Feedback, complaints or other communications

Please avoid including sensitive or confidential personal information in an enquiry unless it is necessary for us to deal with your request.

When you use our website, we may automatically collect limited technical information, including:

• Your internet protocol address
• Browser type and version
• Device type and operating system
• Pages visited
• The date and time of your visit
• Referring website addresses
• General website usage and performance information
• Your cookie preferences

This information may be collected through cookies, server logs and similar technologies.

We may receive information about you from:

• Your employer, colleague or organisation
• Business directories and publicly available sources
• Suppliers, subcontractors or business partners
• Website analytics and technology providers
• Professional advisers

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotations
• Arrange site visits or assessments
• Provide and manage commercial cleaning services
• Communicate with customers, prospective customers, suppliers and contractors
• Manage appointments, cleaning schedules and access arrangements
• Maintain customer and supplier records
• Process invoices and payments
• Maintain financial and tax records
• Manage complaints, disputes and service issues
• Improve our website, services and customer experience
• Protect our website, systems, staff, customers and business
• Prevent and investigate fraud, misuse or security incidents
• Send marketing communications where permitted by law
• Comply with legal, regulatory and insurance requirements
• Establish, exercise or defend legal claims

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases.

We may process your information where it is necessary to:

• Provide a quotation at your request
• Enter into a contract with you or your organisation
• Provide and manage contracted cleaning services

We may process your information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Our legitimate interests may include:

• Responding to business enquiries
• Operating and improving our business
• Maintaining customer and supplier relationships
• Keeping appropriate business records
• Protecting our systems and property
• Recovering unpaid debts
• Preventing fraud
• Promoting relevant services to business contacts

We may process your information where this is necessary to comply with legal requirements, including accounting, taxation, health and safety, employment, insurance and regulatory obligations.

We may rely on your consent for certain activities, including:

• Placing non-essential cookies on your device
• Sending marketing communications where consent is required

You may withdraw your consent at any time. This will not affect processing that took place before your consent was withdrawn.

We may process your information where necessary to establish, exercise or defend legal claims.

We may contact business customers and business contacts about relevant cleaning services where permitted by law.

You can ask us to stop sending marketing communications at any time by:

• Using the unsubscribe option in the communication, where available
• Emailing sales@prestigecommercialcleaning.co.uk
• Calling 01296 641775

Opting out of marketing will not prevent us from sending essential service, quotation, account or contractual communications.

We do not sell your personal information to third parties for marketing purposes.

We may share your personal information with trusted third parties where necessary, including:

• Website hosting and maintenance providers
• Email and communications providers
• IT support and cybersecurity providers
• Payment processors, banks and financial service providers
• Accountants, auditors, solicitors and other professional advisers
• Insurers and insurance advisers
• Cleaning staff, subcontractors and service partners
• Suppliers of equipment, consumables or related services
• Debt recovery providers
• Government authorities, regulators, courts and law enforcement bodies
• Prospective buyers, investors or advisers involved in a sale, merger or restructuring of the business

Third parties acting on our behalf are expected to protect your personal information and use it only for the agreed purposes.

We may also disclose your information where required by law or where necessary to protect our rights, property, staff, customers or others.

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place.

These safeguards may include:

• Transferring information to a country recognised by the UK Government as providing adequate protection
• Using approved contractual protections
• Relying on another lawful international transfer mechanism

You may contact us for more information about the safeguards used for a particular transfer.

Session cookies are temporary and are normally deleted when you close your browser.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Our usual retention periods may include:

• General enquiries: up to 24 months after the last meaningful communication
• Unsuccessful quotations: up to 24 months
• Customer and contract records: for the duration of the relationship and normally up to six years afterwards
• Invoices, payment and accounting records: normally six years after the end of the relevant financial year
• Complaints, incidents and legal claims: for as long as reasonably required to resolve the matter and meet applicable legal limitation periods
• Marketing records: until you opt out or the information is no longer accurate or relevant
• Technical and security logs: for a limited period based on operational and security requirements

We may keep information for longer where required by law, regulation, insurance obligations or legal proceedings.

When information is no longer required, we will securely delete, anonymise or dispose of it.

We use reasonable technical and organisational measures designed to protect your personal information against:

• Unauthorised access
• Accidental loss
• Alteration
• Misuse
• Disclosure
• Destruction

These measures may include access controls, secure passwords, software updates, backups, staff procedures and protections provided by our hosting and technology suppliers.

No website or electronic communication system can be guaranteed to be completely secure. You should take care when sending personal information by email or through the internet.

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how your information is used
• Object to processing based on legitimate interests
• Object to direct marketing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner’s Office

These rights are subject to legal conditions and exemptions.

We may need to verify your identity before dealing with a request.

To exercise any of your rights, contact us using the following details:

Email: sales@prestigecommercialcleaning.co.uk

Telephone: 01296 641775

We aim to respond within one month. In certain circumstances, the law allows additional time to respond to complex requests.

Please contact us first if you have concerns about how we have used your personal information. We will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

Our website may contain links to third-party websites, platforms or services.

We do not control those third parties and are not responsible for their privacy practices.

You should review the privacy policy of each third-party website or service before providing personal information.

We may update this Privacy Policy from time to time to reflect changes to:

• Our website or services
• Our suppliers
• Our business practices
• Legal or regulatory requirements

The latest version will be published on our website with an updated revision date.

For questions about this Privacy Policy, our use of personal information or your data protection rights, contact:

Prestige Commercial Cleaning

Email: sales@prestigecommercialcleaning.co.uk

Telephone: 01296 641775

Website: prestigecommercialcleaning.co.uk